RETURN & REFUND POLICY

.RETURN & REFUND POLICY

 

By placing an order through the ALPHA STRONG website you are agreeing to the terms, conditions, and policies below without exceptions. We want to provide a great experience to our customers and if our products are not a great fit for some reasons, a return, replacement, or refund can be requested according with our policies. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to domestic USA countries.

 

Also, we must clarify that our products are made with strong materials and going through an inspection process to provide a different experience than other brands. However, don’t submit them to any kind of “strength tests”, they are strong but it doesn’t mean they are indestructible. Be aware of a correct use of the product according to the instructions and warnings.

 

30 DAY RETURN POLICY (RESTRICTIONS APPLY DUE TO CONDITIONS)

 

FOR RETURNS AND REFUNDS:

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

PLEASE NOTE: You will need to notify us within 14 days of receiving your order about the refund needed and follow the instructions to return the item back to our warehouse.

Please contact us by email at support@alpha-strong.com explaining about the situation and with subject RETURN + ORDER NUMBER. If you meet our requirements, we will send you the return instructions, items must be received in the warehouse within the 30 day guarantee.

Please, you must attach a picture or video to your request to better understand what's the reason you want to return your product.

To be eligible for a return, your item must be in the same (new) condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. Details on conditions for returns and refunds are explained below.

In case you are eligible for a return, you must physically send THE RETURN FORM that we give you with the instructions.  Otherwise, your return may be not processed or you will be deducted a processing fee from your refund.

Note: You may be responsible for the return label. We suggest you send the product back in an envelope to save on shipping. In case your are responsible for your return label, you must send us the tracking number through email allowing us keep on track on your case properly.

To be eligible for a return and refund, you MUST meet the following conditions:

  • We ONLY accept returns notified within the first 15 DAYS from the date of delivery.
  • The product and accessories must be returned in their original box. (No Exceptions)
  • We do not accept broken and damaged products as a result of usage. (If you send the product in these conditions, you are not entitled for a refund). If the product has been damaged through abuse or extreme “testing”, it will not be accepted, we thoroughly test our watches so that you don’t have to. However, some people seem to misuse the product expecting it to hold up, do not submit the watch to extreme conditions on purpose.
  • When we receive the product, we will provide a refund within 5-10 business days.
  • Alpha Strong’s 1 Year Warranty is not refundable.
  • Our watches are Water Resistant which means they are allowed to be in contact with certain amounts of water, it’s been tested under heavy rain and snow. However, we don’t recommend using it at the beach (salt water damages all electronics), swimming or taking a shower.
  • Conditions apply on water damage return orders.

 

If we receive any order AFTER 30 days from the delivery day, or you do not meet ALL the conditions explained above, you will NOT BE ELIGIBLE and your support ticket will be automatically closed.

FOR REPLACEMENTS:

If you bought the Alpha Strong 1 Year Warranty along with your product(s), you are covered for 365 days against ANY kind of damage or defect and you are eligible for an immediate replacement. This warranty option is at the end of your payment process.

If you didn’t add the Alpha Strong 1 Year Warranty, your Alpha Strong product has 30 days of guarantee against internal or software issues.

PLEASE NOTE: WE DO NOT PROVIDE REPLACEMENTS FOR BROKEN OR SCRATCHED PRODUCTS. ANY PRODUCT THAT HAS BEEN THROUGH MISUSE OR WEAR AND TEAR IS NOT ACCEPTABLE FOR REPLACEMENT.

To be eligible for a replacement, you MUST meet the following conditions:

  • We ONLY accept replacement cases notified within the first 15 days from the day of delivery
  • We ONLY accept replacements received within the first 30 DAYS from the date of delivery.
  • We ONLY accept replacements due to internal or software issues.
  • We do not accept physically broken and damaged products. If you send the product in these conditions, you are not entitled for a replacement.
  • Our watches are Water Resistant which means they are allowed to be in contact with certain amount of water and keep working, we even test it on rain and snow and not problem. But anyway, we don’t recommend using it at the beach (sea water damage all electronics), swimming or taking a shower.
  • Conditions apply on water damage replacement orders.

 

Note: You may qualify for a pre-paid shipping label on replacements, you MUST send the product within 24-48 hours with the pre-paid shipping label provided by our team. If 48 hours have passed, we will cancel the pre-paid label and you will not be entitled for a replacement.

 

After we receive and check the defective device, we will create a new shipment and you will receive your new product within 4 to 10 business days.

 

If you are requesting a replacement AFTER 30 days from the delivery day, or do not meet our requirements you will be NOT ELIGIBLE and your support ticket will be automatically closed.

PLEASE NOTE; Pre-paid shipping labels will not be provided for refund requests.

 

RETURN PROCESS

 

To start a return, you can contact us at support@alpha-strong.com with your Information + Order Number. If your return is accepted, we'll provide you a return label (certain conditions apply) to send the product back. You will also be provided a RETURN FORM which needs to be included in your return.

PLEASE NOTE: Make sure to include in the package the form attached. If not, we will deduct a 20% fee from your refund.

Once received, the case inspection could take around 1-7 business days, as well as instructions on how and where to send your package. In some cases, you must ship it back at your own expense.

On your return form you will have two options to proceed with the return for replacement, you will directly pick the option of your preference with the support team. After this process you'll receive a new product or refund. In case the customer wants a refund, this will only be applied after we have received the product (If applicable), not all returns are eligible for a full refund, as explained in the terms. In case your are responsible for your return label, you must send us the tracking number through email allowing us keep on track on your case properly.

 

NOTE: Items sent back to us without first requesting a return will not be accepted.                  

 

DAMAGED, WRONG PRODUCTS OR ISSUES IN ORDER RECEIVED

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

To return your product, you should contact our support at support@alpha-strong.com

 

WATER DAMAGE

All customers that have the Alpha Strong’s 1 year warranty along with their products are covered for any damaged caused by water.

Our products are designed to resist water, regardless of that, we have warnings and instructions in each product where we explain how to properly use them. We show these instructions in the website and send it to the customer through email, physically with your order and on the QR code in the product packages, making sure the customer is aware of how to properly use our products.

That being said, if the product has issues after being exposed to water under the circumstances explained in the warning, Alpha Strong is not responsible for the damaged product.

Looking to maintain a good relationship with our community, if you notify the situation within the first 15 days of delivery, we can offer a 65% discount on a new unit or a partial 50% refund after returning the product, return label included.

Note: If we received a product with water damage that wasn’t notified, it will NOT BE ELIGIBLE and your support ticket will be automatically closed.

RESTOCKING FEE

We do not charge a restocking fee on returns. The only fee that applies is the one charged if the order is sent without the return form.

 

RETURN SHIPPING FEE

The return shipping fee is covered by the customer, exceptions may apply.

 

 

 

 

ORDER CHANGE & CANCELLATION:

If the product is still being processed, you're eligible to change your order details such as item and shipping address or order cancellation with a full refund (these options are only available for 24 hours after the order is made). If your order was already fulfilled and you received a FEDEX, UPS, DHL tracking number and you want to cancel, you MUST wait until the package arrives to start the return process.

NOTE: ALPHASTRONG IS NOT RESPONSIBLE FOR ANY INCORRECT ADDRESSES BEING ENTERED BY THE CUSTOMER AND WE WILL NOT PROVIDE ANY KIND OF REFUND IF THE ORDER IS SENT ALREADY. PLEASE MAKE SURE YOU’RE ENTERING THE RIGHT INFORMATION BEFORE PLACING YOUR ORDER.

 

IF YOU SUBMITTED THE RIGHT INFORMATION AND THE PACKAGE GETS STOLEN OR LOST IN TRANSIT, YOU ARE ONLY ENTITLED TO A 50% PARTIAL REFUND, CARRIERS ARE RESPONSIBLE FOR ORDER DELIVERIES. In order to receive this help you need to send us proof of the claim that you made with the shipping company, either email conversation or any proof that shows the contact try and reply from the currier. 

 

Disclaimer: These policies are verified for ALPHA STRONG and able to be used against any claim. Please make sure to read these policies before placing your order.

 

If you have any questions, please send us a message to our e-mail support@alpha-strong.com

 

CONTACT INFO

 

Email: support@alpha-strong.com

 

Phone: +1 (786) 256-2518

 

Support: Mon-Fri 8:00 AM - 5:00 PM (EST)

 

Address: 1559 NW 79 Ave

 

Doral, Florida 33126

 

United States.

 

 

 

 

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